JOB SUMMARY
The Bell Captain at our property is integral in orchestrating seamless guest arrivals and departures. Main responsibilities include supervising bell staff, coordinating luggage services, and ensuring a warm welcome for guests. The Bell Captain also plays a key role in providing information about hotel facilities and local attractions. Exceptional leadership, communication skills, and a keen attention to guest needs contribute significantly to the hotel's commitment to delivering a refined and welcoming experience.
CORE WORK ACTIVITIES
Safety and Security
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Maintain awareness of suspicious persons on property premises.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Managers.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other Talent to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Handle Valet Parker
Communication
- Talk with and listen to other talents to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
- Serve as a departmental role model or mentor by working alongside talents to perform technical or functional job duties.
- Encourage and motivate talents to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Greet/Escort Guests
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Open doors and assist guests/residents/visitors entering and leaving property.
- Coordinating group luggage requirements (e.g., luggage pull, storage, drops).
Requirements:
- Minimum of one-year experience in the same or similar role
- Fluency in English
- Dutch and any other language is appreciated
- Experience in the Luxury Segment is an advantage
- Work Permit for The Netherlands is required.
- Driver license B is a must
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.